AIMS Help Desk Portal Customer Training

AIMS is excited to announce a new customer portal that will allow you to submit, view, and track your tickets. This new self-service portal will make it easier to submit requests online. Of course you can always call us at 608-265-6900 for immediate support. There may be some requests that are exclusive to the new Help Desk Portal. For example, requesting a new user account and computer for a new employee will be done exclusively through the portal. Below are some introductory videos to help get you acclimated to the new portal.

We would love your feedback on these videos, as well as your comments and suggestions on ways we can improve your understanding of the AIMS Help Desk Portal.

Introduction

Reporting a Problem

Making a Request

Viewing Your Tickets